As the products we sell are digital files, we cannot offer refunds or exchanges once the files have been downloaded by the customer. However, we understand that situations may arise where a refund is necessary. In such cases, we will review refund requests on a case-by-case basis.
If you have any issues or concerns with the CAD files you have purchased from us, please contact our customer support team at firstname.lastname@example.org within 7 days of purchase, and we will do our best to assist you.
Please note that we reserve the right to decline a refund request if we suspect any fraudulent activity or misuse of our products. Also, by purchasing and downloading our CAD files, you agree to our terms and conditions, including our refund policy.
Thank you for choosing our products. We hope you enjoy using our CAD files to create beautiful jewelry designs.